At St. Mary, we strive to provide the best care and safest environment
possible. In continuing our ongoing efforts of improvement and eliminating
system problems that affect delivery of care, we are offering a new program
called Condition H.
What is Condition H?
· Condition H is a program that allows patients and families to
call a Medical Emergency Team when they feel they are in an emergent situation
and/or their needs are not being recognized and/or met.
· H stands for HELP
· Condition H is a Patient Safety Initiative
Why are We Offering This?
· To be proactive, increase patient safety and satisfaction and
solidify the relationship between our patients, families and the healthcare team.
· To provide patients and families access to care and the ability
to communicate their needs and concerns.
When Could a Patient or Family Member Call Condition H?
· If a noticeable medical change occurs in the patient and the healthcare
team is not recognizing the concern.
· If there is a breakdown in communication and/or confusion in the
plan of care with the healthcare team.
· If you feel your concerns are not being heard and/or your needs
are not recognized or met.
Patient/Family First Needs To:
· Identify the problem and communicate with your primary care nurse.
· If a problem persists, contact the charge nurse and try to contact
· If a problem is still not adequately addressed and you have serious
concerns about how your care is being given, managed or planned, consider
activating Condition H.
How to Call:
· Dial “4357” on any hospital telephone and put on the
· Identify the call as Condition H. Provide your name, location
and reason for the response request.
· A Medical Emergency Team will respond to assess and treat as necessary.
We hope to empower patients and families to access care, decrease anxiety
levels and improve patient safety. The program aims to address immediate
needs and increase communication between patients, families and the healthcare team.
If you have questions, please discuss them with your healthcare team.