Common Billing Questions
Will I receive an itemized bill?
Itemized bills are not routinely sent; however, you may request one at
any time by calling our Patient Financial Services Department, Monday
through Friday between 8 a.m. and 4:30 p.m. One will be mailed to you
within 2-3 days of your request.
What do I need to pay when I arrive?
It is the policy of St. Mary Medical Center to collect all co-pays, deductibles,
co-insurance amounts, private room charges or any other non-covered amounts,
at time of service. Please be prepared to pay these amounts when you arrive.
If, after your insurance pays your bill, there is a refund due to you,
it will be processed within 10 days of the insurance payment.
Under certain circumstance, you will be required to pay a deposit based
on an estimate of your charges. The hospital accepts, cash, checks, or
credit cards as forms of payment.
What if I cannot afford to pay?
At St. Mary Medical Center, we are proud of our Mission to provide quality
care to all patients regardless of their ability to pay. If you feel that
you are unable to pay for your medical care, you may be eligible for our
Financial Assistance Program. This program provides free or discounted
services to eligible patients. Also, our financial counselors can assist
you in applying for many government programs.
Will you bill my insurance company?
Yes. St. Mary Medical Center will bill for hospital services. Please remember
to bring your current insurance information at the time of registration.
Will you bill my secondary policy too?
Yes. Upon receiving payment or denial from your primary insurance company,
we will gladly bill your secondary insurance for any balance.
Do you accept my insurance company's payment as payment in full?
We bill our patients for any deductibles, co-payments and co-insurance
and non-covered amounts not collected at the time of service. The amount
billed and collected is based on what is indicated as patient liability
on the explanation of benefits provided by your insurance company.